Engineer's Area - Technical Support


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Contact our Technical Support Desk

You can contact our sales office Monday - Friday, 7:30am - 7:00pm on 0870 121 1632, or simply email support@castle-caretech.com for any more information.If you don't know which panel you're working on, click here for our guide to the Castle Care-Tech alarm range over the years.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges, Wanderer, Messenger, 1000 Series, Smart iD, 2000 Series and CT-3000 MERiDIAN. Click here for on-line technical support for these products.

Latest Castle News

New Euro Mini Prox

The new Euro Mini with Proximity Tag control has arrived. All of the functionality of the Euro Mini is here, along with the added flexibility of using tag readers and prox keypads.

07/09/2008 11:38 AM

New Internal Tag Reader

The new internal proximity tag reader is here, to match the style of the contemporary keypad (EUR-107)

06/11/2008 11:38 AM

Fuel Theft

Read how Castle Care-Tech are helping to fight the rise in heating oil and diesel theft in the UK

06/02/2008 04:50 PM

Wireless Shock Sensor

The Castle Wireless range expands with the addition of the 868MHz Shock Sensor

04/16/2008 04:50 PM

	Related Links
	Bulletins
	EN50131 Corner
	Customer Feedback Survey

Interactive Training Presentations Requires Macromedia Flash Plug-in
>> RS-485 Wiring >> iD Wiring	>> Euro MERiDIAN Quiz
Product Support
Euro-G2 iD >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification	Euro-G2 EoL >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification	Euro-G3 Plus >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification

Euro-InSite PC Software >> Maintaining Euro InSite Database >> Migrating Customer Data to another PC >> Software Downloads >> Using USB/RS232 Serial converters with InSite	Radio Wireless >> Using an ES1215W Door Contact Transmitter >> How many Radio ZEMs can I add to a Euro?
Legacy Product Support
Euro-10 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-12 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-22 >> Quick Start Guide >> Installation Manual >> Technical Specification

Euro-28 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-44 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-134/256 >> Installation Manual >> Technical Specification

2000 Series >> Basic Programming Overview	1000 Series >> Basic Programming Overview >> Technical Specification
Technical Bulletins
Peripherals >> Input Expanders >> Output Modules	iD Systems >> iD Plus Technical Note >> Adding iD Plus biscuits to an iD line	Telephones and SMS >> SMS Disclaimer >> Lightning Protection >> Telephone Line compatibility
Wiring Detectors >> Grade 3 Detectors >> Selectable Resistance Ranges on Euro-MERiDIAN >> Adding multiple detectors to one circuit (end of line)	Signalling >> Signalling from a Fire Alarm System >> Signalling Tampers	PD6662 >> Understanding Table 10
Miscellaneous Points >> General points about v5.04 software >> Outputs
Installation Guidelines & Fault-finding Guides
iD Systems >> Resistance charts for iD biscuits >> Installing iD Plus Systems >> iD Biscuit Resistance Calculator >> Installing iD Systems >> An on-site measurement sheet for fault finding with your multi-meter >> Guidelines for faultfinding an iD site	RS-485 >> An on-site measurement sheet for faultfinding RS-485 problems	Frequently Asked Questions >> Visit the Knowledge Base and FAQs >> Euro-MERiDIAN FAQs PDF Document >> Panel Specifications
DD243 & EN50131 >> How to install a Euro MERiDIAN panel to comply with DD243 >>EN50131 Corner
Special Applications
Euro-MERiDIAN >>How to wire a second SAB to your system using a ZEM - Method 1 >>How to wire a relay as a zone >>How to change a negative output trigger to a positive trigger	>>Alternative means of signalling entry/exit tones (eg for a deaf user) >>Setting up Intelligent Set >>Powering a panel from a car battery
Obsolete Product Support
ZX Range >>Basic Training >>901 Installation Manual >>1250 Installation Manual	CX Range >> 750-A Installation Manual >> 750-B Installation Manual	Omega Range >> Basic Training >> Problem Solving >> Petite Installation Manual >> Omega 5 Installation Manual
SMART iD >>Smart Installation Manual >>Technical Specification

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